Personal Information
We collect several types of information from and about users of our Service:
Account Information:
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Full name and contact details (email address, phone number, mailing address)
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Professional credentials and licensing information
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Company or organization affiliation
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Account login credentials
Permit Desk WABA
Privacy Policy
Effective Date: 4th August, 2025
Last Updated: 4th August, 2025
Introduction
Permit Desk ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our building permit help desk WhatsApp Platform and related services (the "Service").
By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.
Information We Collect
Professional Information:
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Contractor licenses and certifications
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Architect or engineer professional registration
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Insurance information and bonding details
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Previous project history and references
Project Information:
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Property details (address, legal description, zoning information)
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Project specifications and scope of work
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Construction timelines and budgets
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Architectural plans, engineering drawings, and technical documents
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Permit application details and status updates
Automatically Collected Information
How We Use Your Information
We use the information we collect for the following purposes:
Usage Data:
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Information about how you access and use the Service
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Pages visited, time spent on pages, and navigation patterns
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Search queries and filter preferences
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Device information (IP address, browser type, operating system)
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Log files and cookies
Municipal Authorities and Government Agencies
We may share your information with relevant municipal authorities, building departments, and government agencies as required for permit processing, including:
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Permit applications and supporting documentation
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Property and project information
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Professional credentials and licensing details
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Compliance and inspection reports
Service Providers and Partners
We may share information with trusted third-party service providers who assist us in operating our WhatsApp Platform:
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Cloud hosting and data storage providers
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Payment processing services
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Technical support and maintenance providers
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Professional consultants (architects, engineers, legal advisors)
Legal Requirements
We may disclose your information when required by law or in response to:
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Court orders, subpoenas, or legal processes
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Requests from law enforcement or regulatory agencies
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Protection of our rights, property, or safety
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Prevention of fraud or illegal activities
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
Technical Safeguards:
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Encryption of data in transit and at rest
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Secure servers and databases with access controls
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Regular security updates and vulnerability assessments
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Multi-factor authentication for sensitive accounts
Organizational Safeguards:
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Employee training on data privacy and security
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Access controls and need-to-know principles
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Regular security audits and compliance reviews
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Incident response procedures
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:
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Account information: Retained for the duration of your account plus 7 years
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Project documentation: Retained for 10 years or as required by local regulations
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Communication records: Retained for 3 years
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Usage data: Retained for 2 years for analytics purposes
Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
Access and Portability
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Request access to your personal information
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Obtain a copy of your data in a portable format
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Review how your information is being used
Correction and Updates
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Correct inaccurate or incomplete information
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Update your account and profile information
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Modify your communication preferences
Location Information:
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Geographic location data to provide relevant local permit requirements
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Property location information for permit applications
Deletion and Restriction
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Request deletion of your personal information (subject to legal requirements)
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Restrict or object to certain processing activities
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Withdraw consent where processing is based on consent
Marketing Communications
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Opt-out of marketing emails and WhatsApp notifications
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Update your communication preferences
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Unsubscribe from promotional materials
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To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
Cookies and Tracking Technologies
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We use cookies and similar tracking technologies to enhance your experience on our WhatsApp Platform:
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Essential Cookies: Required for basic WhatsApp Platform functionality and security
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Analytics Cookies: Help us understand how users interact with our Service Preference
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Cookies: Remember your settings and preferences
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Marketing Cookies: Deliver relevant advertisements and promotional content
You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect WhatsApp Platform functionality.
Legal and Regulatory Compliance
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.
How We Use Your Information
Third-Party Links and Services
Our WhatsApp Platform may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to these external sites or services. We encourage you to review their privacy policies before providing any personal information.
Changes to This Privacy Policy
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We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
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Posting the updated policy on our website
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Sending email notifications to registered users
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Providing in-WhatsApp Platform notifications
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Your continued use of the Service after such changes constitutes acceptance of the updated Privacy Policy.
Changes to This Privacy Policy
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Permit Desk Privacy Team
Email: mgaynor@permitdesk.com
Address: 2 Main Street, Suite 412, Sag Harbor, NY 11963
Data Protection Officer
Email: mgaynor@permitdesk.com
We will respond to your inquiries within 30 days of receipt.
WhatsApp Platform Improvement
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Analyze usage patterns to improve our Service functionality
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Develop new features and services
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Conduct research and analytics to enhance user experience
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Troubleshoot technical issues and provide customer support
Service Provision
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Process and manage permit applications and related documentation
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Provide personalized permit guidance and compliance information
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Connect you with relevant municipal authorities and service providers
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Generate reports, status updates, and notifications
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Facilitate communications between stakeholders
Legal and Regulatory Compliance
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Comply with applicable building codes and regulations
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Submit required information to municipal authorities
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Maintain records as required by law
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Respond to legal requests and prevent fraud
Communication
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Send service-related notifications and updates
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Provide customer support and respond to inquiries
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Share important WhatsApp Platform announcements
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Send marketing communications (with your consent)